Every partnership is built on defined KPIs, transparent reporting and a structured onboarding process that gets you operational in weeks, not months.
Every AAJ client has a defined KPI set agreed at onboarding. They are tracked continuously, reported on a live dashboard and reviewed together in regular performance calls.
Physical stock vs WMS count, tracked through scan-based operations and continuous cycle counting.
Orders dispatched within the agreed turnaround window.
Orders dispatched without pick, pack or dispatch errors, verified by barcode scan and outward weight QC.
From dock arrival to put-away and pick-ready, tracked per inward shipment.
Loss to damage, misplacement or error, controlled through CCTV, restricted access and scan verification.
Returns received, inspected, QC-graded and restocked or flagged, fully documented at every step.
Percentage of agreed SLAs met across inward, outward, accuracy and TAT — reviewed weekly & quarterly.
Orders fulfilled completely from available stock — tracked per SKU and channel, reported monthly.
Orders delivered On-Time and In-Full across agreed customer SLAs.
All KPI benchmarks are agreed per client at onboarding - targets may vary by business type, volume and service level.
AAJ approaches performance reporting as an ongoing process. Through live data, consistent review cycles and proactive communication, our teams stay ahead of issues before they escalate.
AAJ SCM's capabilities span the full supply chain - from the moment goods arrive at our dock to the moment they reach your customer. Every capability is live, operational and proven at scale.
Switching supply chain partners is a significant decision - the transition is often the part businesses worry about most. Here's exactly how we handle it, step by step, with timelines you can hold us to.
We start by learning exactly how your supply chain currently works - and where it doesn’t.
Your warehouse space configured, workflows documented and operational rules set before a single unit is received.
Your marketplaces, ERP and storefronts connected to AAJ’s WMS and TMS - tested before a single order is processed.
Inventory received, barcoded, binned and cycle-counted. Pilot orders processed under live monitoring before full operations begin.
Your dedicated account manager proactively tracks KPIs, flags issues and drives continuous improvement.
Here's what that looks like in practice - partners who measure us by the same KPIs we commit to.
AAJ has been our warehousing and logistics partner since the inception of Bloomsbury in India. They have successfully managed a 20x growth in our warehousing requirements without major hurdles.
Despite challenges around road entries, new customers, and high dealer expectations, the team at AAJ remained focused and committed to their responsibilities from day one.
For protection of our sales during relocation we set up parallel shipping with AAJ and the agreed project timelines were met from both operations and systems standpoints. In future we won't hesitate to avail their services.
Tell us your current supply chain setup and we'll map out an onboarding plan, agree your KPI benchmarks and get you operational in weeks.
